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ReplyMate is an email management tool that automates part of the
email reply process and allows companies to gain more control over the
content of their email messages. By managing email more effectively, your
company can:
 Improve
the quality of email replies
By using a clipboard of prewritten texts you can minimize spelling and
typing mistakes in emails. Using shared folders further enables supervisors
to control the quality and consistency of replies.
Increase
the number of emails employees can reply to
ReplyMate greatly increases the number of email messages an employee can
handle by eliminating costly time retyping similar replies.
Increase the speed at which employees can reply
Since employees can answer their emails more quickly with ReplyMate, this
improves your customer service and will avoid repeat emails or telephone
calls regarding unanswered emails.
Improve the effectiveness of your emails
Because employees use 'premade' texts, you can ensure that their answers
include all relevant information in clear terms, therefore decreasing
repeat emails.
Customize the email message
Although ReplyMate pastes standard texts into emails, it still allows
employees to customize their email message. Therefore, the emails will
not appear as automated responses.
Maintain a corporate knowledge base
Since ReplyMate stores all frequently used texts, the program will be
a knowledge base of up-to-date information on your company that employees
can reference to not only when sending emails, but also while on the phone
or sending out correspondence.
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Features